If you are not satisfied with your purchase, you have 15 calendar days to return an item from the date you received it. Your item must be unused and in the same condition as you received it. Your item must be in its original packing and the original receipt/packing slip must be included.

Only items purchased through our online store may be returned. Petronio Shoe Products purchased through other retailers must be returned in accordance with their respective return policies.

Refunds will be determined on a case specific basis. Once we receive your returned item, we will inspect it and notify you of your item's eligibility for refund. Only damaged items will be considered for refund.

If your returned item is approved, we will initiate a refund to your credit card. This refund will be visible to you as per your card issuer's policies. Refunds will not include original shipping charges.

Original shipping charges are included with your purchase. If an item is sent back to us due to inaccurate shipping information, the cost of reshipping will be your responsibility.

When returning an item, you will be responsible for all shipping costs. Shipping costs are non-refundable.

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